All products sold by Moon Crest Villas Limited are digital goods and services. There is no physical shipping of any kind.
1. Delivery Methods
- Email delivery — license keys, toolkits, or documents sent to the email address provided at checkout.
- Dashboard access — login credentials or access instructions for a hosted software dashboard.
- Cloud account setup — provisioning of a dedicated cloud storage or service account.
- Remote support session — a scheduled session for installation, configuration, or troubleshooting assistance.
2. Delivery Timing
Digital delivery typically occurs within 24 hours of successful payment verification. Remote support sessions are scheduled directly with the customer via the email or phone number provided at checkout.
3. Delivery Confirmation
Order status, including delivery confirmation, can be tracked through communication from our support team. Customers are encouraged to check spam/junk folders if an expected delivery email is not received.
4. Delayed or Missing Delivery
If a digital product or service has not been delivered within a reasonable time, contact info@moonavis.net with your order reference number. Non-delivered orders are eligible for a refund under our Refund Policy.